betnga Privacy Policy

betnga ("betnga", "we", "us", "our") operates the online gaming platform available at https://betnga.app (the "Platform"), offering casino games, cricket betting, slots, and related services to adult players in Bangladesh. This Privacy Policy describes how betnga collects, uses, stores, discloses, and safeguards the personal data of individuals who register an account, use the betnga Login, make deposits or withdrawals, or otherwise interact with the Platform.

This Privacy Policy applies to all personal data processed by betnga in connection with the Platform, including data collected through the website, account registration forms, payment processing systems, customer support interactions, and any communications between you and betnga. By registering a betnga account or completing the betnga Login process, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with the betnga Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

betnga collects personal data from you directly when you register an account, interact with the Platform, or contact betnga support. betnga also collects certain data automatically through your use of the Platform. The categories of personal data collected are set out in the table below.

betnga does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes, except where identity verification documents incidentally contain such information.

betnga uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your betnga account, process your betnga Login, and verify your identity in accordance with our Know Your Customer (KYC) obligations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banking partners, and to reconcile transaction records.
• Service Delivery: To provide access to casino games, cricket betting markets, slots, live dealer tables, and all other features of the betnga Platform.
• Legal Compliance: To comply with applicable anti-money-laundering (AML) requirements, age verification obligations, responsible gaming regulations, and any lawful requests from competent authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account sharing, bonus abuse, collusion, and other prohibited conduct as described in the betnga Terms & Conditions.
• Customer Support: To respond to your queries, process complaints, and handle responsible gaming requests submitted to [email protected].
• Responsible Gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour, and to enforce deposit limits, session reminders, and self-exclusion measures requested by or applied to your account.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the betnga Platform's features, performance, and user experience.
• Marketing Communications: Where you have provided consent, to send you information about betnga promotions, bonuses, and seasonal offers relevant to the Bangladesh market. You may withdraw consent for marketing communications at any time by contacting [email protected].

betnga processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gaming activity data is necessary for betnga to fulfil its contractual obligations to you under the betnga Terms & Conditions, including providing account access, processing payments, and delivering gaming services.
• Legal Obligation: betnga is required to collect and retain certain categories of personal data, including KYC verification documents and transaction records, in order to comply with applicable anti-money-laundering, counter-terrorism financing, and age verification obligations.
• Legitimate Interests: betnga processes technical data, cookie data, and gaming activity data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform, including fraud prevention, security monitoring, and aggregate analytics.
• Consent: Where betnga processes your data for marketing communications or for non-essential cookies, such processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betnga does not sell, rent, or trade your personal data to third parties for their own marketing purposes. betnga may share your personal data with the following categories of recipients solely to the extent necessary to operate the Platform and fulfil its legal obligations:

5.1 Payment Service Providers

betnga shares financial data with payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely for the purpose of processing your deposit and withdrawal transactions. These providers are contractually required to process your data only on betnga's instructions and in accordance with applicable data protection standards.

5.2 Identity Verification Providers

betnga may engage third-party KYC and identity verification service providers to assist with the verification of identity documents submitted by players. These providers process personal data only for the specific purpose of identity verification and are bound by strict confidentiality obligations.

5.3 Technology and Infrastructure Providers

betnga uses third-party cloud hosting, content delivery, and platform infrastructure providers to operate the betnga website and gaming services. These providers may process technical data and gaming activity data as data processors acting on betnga's behalf and under betnga's instructions.

5.4 Legal and Regulatory Authorities

betnga may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by law, court order, or for the prevention, detection, or prosecution of fraud, money laundering, or other criminal activity.

5.5 Business Transfers

In the event that betnga undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. betnga will notify affected players of any such transfer via the email address associated with their account prior to completion of the transaction where reasonably practicable.

betnga uses cookies and similar tracking technologies on the betnga Platform. Cookies are small text files placed on your device by your web browser when you access the Platform. betnga uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They include session authentication cookies that keep you logged in during your betnga Login session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing core Platform functionality.
• Functional Cookies: These cookies remember your preferences, such as language settings and display options, to provide a more personalised experience on return visits.
• Analytics Cookies: These cookies collect anonymised, aggregated data about how visitors use the betnga Platform, including pages visited, session duration, and navigation paths. This data is used solely to improve Platform performance and usability.
• Marketing Cookies: Where you have provided consent, betnga may use cookies to deliver relevant promotional content to players who have previously visited the Platform. You may withdraw consent for marketing cookies at any time.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to access and use the betnga Platform, including completing the betnga Login process.

betnga retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, betnga will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where anonymisation is used, the resulting data is no longer personal data and may be retained indefinitely for aggregate analytics purposes.

betnga implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and betnga's servers — including betnga Login credentials, payment details, and personal information submitted through the Platform — is protected by Secure Sockets Layer (SSL) encryption.
• Access Controls: Access to personal data held by betnga is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Data Storage: Personal data is stored on secure servers with firewall protection, intrusion detection systems, and regular security patching applied.
• Payment Security: betnga does not store complete payment card numbers or mobile banking PINs. Financial transactions are processed through certified payment gateways that apply their own industry-standard security measures.
• Incident Response: betnga maintains a data breach response procedure. In the event of a data breach that poses a risk to the rights and freedoms of affected players, betnga will notify affected individuals without undue delay.

While betnga takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your betnga Login credentials and for reporting any suspected unauthorised access to your account promptly to [email protected].

As a betnga account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact betnga at [email protected] with the subject line "Data Rights Request". betnga will respond to all verified requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that betnga holds about you, together with information about how that data is being used.
• Right to Rectification: You have the right to request that betnga correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request that betnga delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to betnga's legal retention obligations. Please note that betnga may be required by law to retain certain categories of data (such as KYC documents and transaction records) for specified periods even following an erasure request.
• Right to Restrict Processing: You have the right to request that betnga restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of betnga's legitimate interests, including processing for marketing purposes. Where you object to marketing, betnga will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The betnga Platform is strictly intended for adults aged 18 years and above. betnga does not knowingly collect, process, or store personal data from any individual under the age of 18. If betnga becomes aware that personal data has been collected from a person under 18, betnga will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered a betnga account or submitted personal data to betnga, please contact betnga immediately at [email protected]. betnga takes underage gambling prevention seriously and will act promptly on all such notifications.

The betnga Platform may contain references to third-party payment providers — including bKash, Nagad, Rocket, and Upay — whose own privacy policies and data practices govern the processing of data submitted directly to those providers. betnga is not responsible for the privacy practices of third-party payment providers and encourages you to review their respective privacy policies before submitting personal or financial information through their platforms.

betnga's casino games and sports betting content may be powered by third-party game studios and data providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect anonymised technical data for game integrity and performance monitoring purposes. betnga ensures that all third-party providers operating within the betnga Platform are bound by appropriate data processing agreements.

betnga reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where betnga introduces a new category of data collection or a new data sharing arrangement — betnga will notify registered players via the email address associated with their betnga account or via a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy will be updated to reflect the date of the most recent revision. Your continued use of the betnga Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting betnga support.

If you have any questions, concerns, or requests regarding this Privacy Policy or betnga's handling of your personal data, please contact the betnga data support team using the details below. betnga will acknowledge all privacy-related enquiries within 2 business days and will provide a substantive response within 30 days.

For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, please visit the betnga Responsible Gaming page or contact [email protected] with the subject line "Responsible Gaming Request".